Thank you, your help request has been submitted, please allow us a brief period of time to prepare a help session or an answer.  Once we have the issue processed and transferred to the appropriate individual we will contact you to finalize the solution.  Researching the issue prior to contacting you will optimize our solution and minimize the time you must spend dealing with it.  However, please have any passwords, user names  or other information we may need in order to address this issue ready if necessary.